After getting a real person, I was put in contact with someone who told me to fax my mother's death certificate over and her account would be closed.  That was it.

Flash forward a few weeks and I get a bill -- more correctly the "estate" of my mother got a bill -- 165 dollars was the only charge -- a cancellation charge!!!!!!!!!!!!!!

I contacted Sprint right away.  I called and got the automated system and got a real person and asked for a supervisor.  She ignored me and tried to get all the account info I again.  I asked for a supervisor and again was denied.  This time I very forcefully demanded to speak with a supervisor and was answered with a "(Sighed)Fiiiiinnnnneee!!!" and put on hold for a few minutes.

The same person came back and said her supervisors were too busy and she would have to help.  I again said I needed a supervisor and she again asked what the issue was so I bluntly explain my mother had passed away and Sprint's response was to send a cancellation bill out and I asked if this was that something she could fix.

Her response was that, as I had thought, "No, that is not something I can help you with."  But she then added on, "But neither can a supervisor" ????????????"

So I asked for a DIRECT line/number of someone who could help me and was told there were NO DIRECT LINES ...only an automated system.  I said that unless the situation were resolved I would be turning over this to my senators and congressmen, the State AG and our estate lawyer.

She threatened to disconnect me so I asked for her name and operator number... then I disconnected her.

Bottom line -- AVOID SPRINT.

Estate of Mary Eddy, (nospam)paulasguy@hotmail.com