My call to Sprint started the call with, "I do not have a cell phone why am I being charged this?"  I had never even used one.  Give me your cell number and I will check it out they would say.

I told them I do not have a cell phone.  I called weekly for months and had the same conversation each time.  My husband emailed our local TV station because they have a consumer help program.  They contacted Sprint and we got a check for $99.99 maybe two weeks later.

Recently my adult daughter gave me $104.60 cash and asked me if I would use my bank card and pay her Sprint bill online.  The phone had been shut off for nonpayment.

I did and then, after turning it on, they shut her phone off again a week or so later.

I believe they saw MY credit card information and charged my card $129.40 and turned the phone back on.  We called the bank and cancelled the card.  I called Sprint and one person acknowledged the mistake and said they would refund the money.  Someone else rudely said no.

I'm still waiting for the bank investigation.

Mary Jackson, grandmajack45@yahoo.com