I used my ETrade Visa Card at a Citibank cash machine in Rio de Janeiro.  On each occasion, the debits were posted twice.
 

When I called ETrade's fraud prevention service, they said this happens often.

They even have a name for it "shadow transactions."  Instead of correcting the problem, they referred me to Customer Service.

When contacted, the latter e-mail me back that I have to fill out a VISA complaint form without telling me where to obtain it or offering to send me one.

How is that for service?  I will keep you posted if ever I get my money back....

Willy Van Ryckeghem, willyr@terra.com
 
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