He was told the cooling would stop for a couple of days, then start up, and then stop again, etc.

He did some superficial cleaning, said he thought it was OK, but told my wife to call for a new appointment if it still had a problem.

That night it was back to room temperature.  Next morning I called Sears, explained everything, and I was told it would be two weeks before another serviceman could show up.

I talked to three different people and was told a supervisor would call back, but no one never did... and my 2 year old refrigerator --- which I have a service contract on --- is sitting at room temperature.

I told Sears I would get my own repairman and bill Sears.

The response was, "That will void your contract."  We have probably owned a dozen Kenmore products during our 35 year marriage.  This is the last.

Ron Cafferty, roncaffe@pacbell.net