Based on its fancy advertising for helping people in renovation needs and fast service, I had high expectations when I first embarked in my home improvement project.

I have called day after day, only getting their promises of 'delivery by tomorrow'; but tomorrow came and went and still no delivery.  It started when they delivered the wrong part on November 21.  When I went to the store to pick up the order, I told the CSR that the part number did not seem right; I ordered part number 748-32, but they were delivering me part number 748-34.  He told me it is the way they packaged it.

I took the part home and found out it was indeed the wrong part, but it was too late.  I already ripped my bathroom apart in trying to fit the wrong part into it.

In the meantime, I had to pay my contractors a day's salary for the job not done.  I went back to them for an exchange and they first told me delivery will be a month later.  I did not agree to 30 days.  They then delivered a new package on December 4, and my contractors came out and found out that it was a crushed package.  The part was totally unusable.  Again, I had to pay the contractors for the job they were not able to complete.

I went back to them and asked for replacement.  They promised delivery on 12/15.  I called on 12/15, and they told me it will not be there till 12/19.  I called on 12/19, and they told me to call back 12/22.  I called 12/22, and they told me to call back on 12/26.  I called 12/26, and they told me to call back on 12/29.  I called on 12/29, and they now told me it will be 12/30 evening.

What do you think I can expect on 12/30 evening again?

In the meantime, I do not have a bathroom.  With 5 members in the family the inconvenience and the trouble is unimaginable.

Choon Pin Lim, cpinlim@hotmail.com