We contacted the repair department for service on a Kenmore dishwasher under warranty and were given a date of repair and time between the hours of 1-5 pm ET.

When the service technician had not arrived by 4:50 pm ET, I contacted the repair center and was told that we were next on the list.

I contacted the center again at 6:30 and was told the technician was on his way.  At 7:40 I contacted the center once again and explained to the operator that I had been waiting since 1 pm and didn't even receive a courtesy call that the technician would be delayed.  When I had contacted the service department the two previous times there was not even an apology for the delay.

I asked this operator if I could speak with someone in Customer Service.  The operator indicated that the department was closed and when I asked for the telephone number in order to contact them the next day, she told me she had no idea what their telephone number was and that I should call back tomorrow.

It is obvious to me that once a sale is made, Sears has absolutely no interest in customer care.  Therefore, I will never buy another product from Sears!

Rob France, rfrance35@aol.com