Each chain must be filed at specific angles depending on the chain.  These angles are normally found in the owners manual, but my manual had nothing about sharpening the chain.

I contacted Sears and was told that Sears does not sharpen chains any more, they simply replace them.  I said I just wanted the angles so I can sharpen it myself.  The agent said no one at Sears could give that information.

My next step was to e-mail the national Sears Customer Service about my problem.  No one ever replied.  I then sent a certified letter to Sears National Customer Relations, but, again, no one replied.

I filed a complaint with BBB, but Sears in Lafayette, LA did not respond, so Sears received an unsatisfactory rating.

This is equivalent to buying a lawn mower and disposing of the blade and replacing it with a new one when it becomes dull.

George Sibley, geosibley@hotmail.com