Then, a week later, they suddenly and arbitrarily changed the status to 'delivered' and charged my credit card for the item even though no merchandise was ever delivered to me.

It took 3 weeks and numerous calls to Office Depot's head office to get a credit put through for the unauthorized charge.

No one would take responsibility for failure to deliver the merchandise and their customer service phone number goes to a call center where they have no info and no authority to resolve problems.

Natalie Cooper, hb100@att.net