I took the broken item with the box and all the supporting documents to the local Post Office (Oak Hill, VA) and filed a claim.  The item was $7.99 and the shipping was $9.25 + $1.30 for insurance.

I have not heard anything from the USPS.  I visited the office where I filed the claim and was told that it might take up to a year.

After several attempts to get the status of the claim, I was told that they cannot find any records of the claim and suggested for me to go there again and resubmit the claim.

I am now coming back from there and wasted another hour of my time since they suggested to only reimburse the item price and not the shipping and insurance.  I did not accept that and asked to talk to the postmaster, but was denied the request.

I asked to file a complaint and was only given the 800 number to call.  I am buying almost everything online and from now on I will only buy if they ship using some other methods beside USPS.

Any suggestions?

Afarideh Kaymanesh, afi@tyx.com