I have usually found it frustrating to shop at Best Buy stores as it is very difficult to find sales people who are truly knowledgeable.

On one occasion I had a sales person walk away from me after asking if I was going to make a purchase on that visit.  I told him that I couldn't answer that until I was done shopping.  He then walked away.

Today, however was the last time that I will attempt to purchase anything from them.  I knew what I wanted and easily found it on their web site.  Their system would not accept my shipping address which I have used for the past forty years.

After trying for approximately six hours to get their system to work, being put on hold, and trying to unsuccessfully communicate with someone that I could not understand and who could probably not understand me, I was told that there was nothing that they could do unless I would give them another address.

They didn't seem to understand that the address I had used was the only one I have.

This was my final attempt at trying to be a Best Buy shopper.   I can't understand how they can stay in business with the type of experiences I have had.

Jerry Johnson, jerryjohnson@centurytel.net