When considering AOL for my computer, they said I would get a Senior Citizen discount through AARP. They also said my satisfaction was guaranteed. After I gave them my credit card number, I started using it, but I would sometime give up trying to get in on the numbers they provided because it would not make connection.

Every time I got into something on AOL I wanted to read it would time me out or drop me off line. IT WAS NOT ONLY SLOW, IT CLOGGED MY COMPUTER UP WITH SPAM, COOKIES, AND OTHER UNWANTED ADVERTISING AND EMAIL.

Four months later I noticed my credit card charges and saw that not only did I not get the discount, but they were charging me more than they originally quoted. After another couple weeks, I finally got through to them. They said I have to get the discount through on the Internet. I had to call technical services to get the information on how to do it.

Another couple weeks went by before I got them. They told me how I was supposed to do it, but it never worked. Finally, I called to cancel the service and get back my money. By now a year had gone by. They said while they have a satisfaction guarantee that does not mean they give a refund.

I told them I wanted them to stop the service at the end of the current month they had already charged to my account. The billing person said she would.

Three more months went by and I noticed they were still billing my account for the full amount even though I had not used the Internet. I called again. They said they could not terminate service on a future date. It had to be terminated on the date you call in, or you have to call in again.

It took me 18 months to terminate bad service and not one dime did they ever refund.

Don't do business with these charlatans.

Al Holderbach, AHolderbach@keyplastics.com