I am an MIS Director.  I've been in the computer industry for over 30 years, and for most of that time, I was an enthusiastic supporter and customer of HP.  However, in the past three years, my experience with HP has been so bad that I will no longer buy ANY HP products.

I have had problems with:
* HP desktop computers (no usable phone support, poor Internet support)
* HP notebook computers (they don't work, and HP LOST one I sent in for repair)
* HP handheld computers (HP added software that doesn't work, the hardware design is too fragile,
and they orphaned the device)
* HP printers (the HP LaserJet 1100 won't stand up to business use, and the * HP DeskJet 930C
doesn't have workable printer drivers)
* HP scanners (the HP ScanJet 5300 won't work with Windows -- period)
* HP tape drives (a DSS-4 Autoloader had to be replaced repeatedly because units kept breaking
down)

Furthermore, after I wrote to Carly Fiorina through the HP Web site, I received a call from a VP at HP who told me that HP had "outsourced" all customer interactions.

In other words, when you call customer service or tech support, YOU'RE NOT TALKING TO AN HP EMPLOYEE. You're talking to someone who is being paid to do as little as possible, to maximize the profits on a "service" contract with HP.

Unless somebody can demonstrate to me that HP has changed directions, I will stick by my decision to never buy any product from HP again.

Michael Meyers-Jouan, MikeMJ@LilliGroup.com