I purchased a Toshiba 1712 laptop with Celeron processor along with an additional two year warranty which included screen coverage.

Several months ago my screen developed lines.  I took it in for repair and was told it would take 3-4 days.

Two weeks later I found they had decided to replace the screen rather than the computer.  The new part came in but it was the wrong part.   Instead of just ordering another screen they have to repeat the corporate approval cycle.

This time someone in Dallas is stalling.

It is now six weeks later and it is still not repaired and remains unapproved for repair.  Someone in Dallas is watching the bottom-line and probably their job but in the meantime CompUSA has lost me and anyone else I can persuade as a customer for life.

I'm not sure they ever take that into their bottom-line calculations.  At this point I don't know when I will get it back.

I will say the local customer service department has been great and they seem just as frustrated having to work with their corporate office.

Michael  Garrigan, megarr@hotmail.com