Since buying the computer I have had many software problems with the software that was supplied with the computer.  The software is also HP -- not a third party.

If you get in touch with an HP tech and can understand them, you find they are unqualified.  Generally they will do VERY BASIC fixes then ask you to do a full system restore wiping out many programs and files stored on your computer.  After doing this 2,10, or 20 times and if you still have a problem, it is considered a software problem that IS NOT COVERED in the 1 year 24/7 tech support.

That is the case even if there is no third party software installed and it is clearly an HP software program that is in question.

HP then will ask for $59.99 for 1 hour to talk to an HP software tech (i.e. a real tech) even though your product is clearly covered in the printed warranty.  They claim there may be a refund option if it is an HP software defect, but will not guarantee it.

If this was known up front I would have never bought it.  Talk about bait and switch.

The bottom line seems to be HP's 24/7 support only qualifies for hardware related issues as stated by HP.  If it is software-related, there is a charge of $59.99 an hour even if it is HP supplied software with no 3rd party software added.

I have set the wheels in motion for a class action lawsuit on warranty fraud.  Beware... Boycott HP!

Eric Von, travel4days@yahoo.com