We purchased our tickets through Price line from LAX to Acapulco.  The itinerary we chose (from what we were offered) was absolutely impossible for us to arrive from Acapulco to Mexico City on Azteca Airlines, pick up our luggage, run to the Continental Gate, check in our luggage and be shuttled out to the plane in time to catch the 2nd leg of our flight plan.  Thus, we spent all night in the Mexico City Airport, having to keep an eye on our five bags, and worrying about how we were going to get back to L.A. the next day.

Priceline, being our Travel Agent, should not have offered a schedule that was impossible for us to meet.  They should have known about our luggage not being sent through from one airline to another, the shuttle taking passengers out to the plane, and even the huge distance between the airline carriers.

We were not offered any food vouchers, much less a hotel voucher, or even an apology from Priceline, Continental, or Azteca.  We were, though, charged an extra $100 a ticket for having to change our schedule for no fault of our own.

Yes, we chose that agenda.  But we are the consumer.  It isn’t our job to know about the Mexico City Airport and the different requirements of it.  It is Priceline’s, through whom we put our trust, and gave our money.

Priscilla Martin, priscillam@cos.edu