I found a wonderful "Net Direct" rate and booked a seven-night stay for November.

When I received my confirmation e-mail, I was surprised to see the location listed at a hotel six miles away.

I immediately called Hilton Customer Service to see if I could move my reservation to the Anaheim South location and was informed that I could not cancel because of the special Net Direct rate. That rate had already been charged to my credit card.

I explained that I did not want to cancel, only change the location of my visit.

Please understand that this is a simple request -- I want to transfer the reservation that I have already paid for to the Embassy Suites Anaheim South location. You already have my payment, so this should not be difficult for you to do.

The reservation mentioned above is a family vacation for the Thanksgiving Holiday.

Please help me make our holiday as special as possible by granting my request.

I spend thousands of dollars in your hotels each year for business and personal travel and have always enjoyed my stays at Embassy Suites.

I do not wish to end my relationship with Hilton or Embassy Suites, but this frustrating experience may cause me to consider other hotel chains next time I travel.