Where to go today SM

Special Compliments  ---  Thanks to our visitors for taking time to write to us.

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MTL Auto Parts I had a great experience with www.mtl-autoparts.com.  If anyone has had any troubles shopping for car parts online, I strongly suggest you give these guys a try.  They claim they're Canada's #1 online auto parts store, they definitely act like it! Anonymous
Nomination for the Excellence in Customer Service Award

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	Where to go today SM

He calls this a 'dream site':

This site is one of the best I have seen.  Congrats on making it.

Tom Marvolo, riddle@aol.com

And we appreciate your compliment!  --  TheEditors@ComplaintCenter.com

I still want to say:

This site really worked great!  I filed a complaint and almost forgot about it.  One day my wife visited this site and read my complaint  ---   she knew it was my complaint because I had talked so much about the darn store and the products they sell.  She said I should go back to the store and let them know that they we getting 'free publicity' at the complaint center on the Internet.

I went to the store, found the manager, and told her about this site.  She then asked about my problem and we discussed the product and employee follow-up.

Next thing I knew the manager replaced the product (after I brought the defective one back).  She assured me that she would talk with the staff about the meaning of customer service in her store's operation.

Thanks.

A visitor comment:

This site is like an instant Better Business Bureau.  I like the idea and at least it will give on the satisfaction knowing someone else can share in your complaint.  Many businesses today are very anti-service due to lack of employee training and spirit for the company.  I am a retired Delta Airlines employee and I always sold Delta even on my days off.  It was my bread and butter.  If this spirit could be instilled in the car dealerships, appliance stores, etc. our economy would get even better.  Keep up the good work.  Oops!  You asked for a suggestion, didn't you... instead I taught you how to build a clock!

Thanks, it really works:

Please be advised that the company has contacted me after I sent them a message about posting a notice and contacting the BBB.  They are making good on the promise to stand behind their product.  I rescind my complaint about the company.

Maureen, MMoelowe@cs.com

A visitor comment:

The complaint I filed at ComplaintCenter.com helped me resolve my problem with the company.  They wouldn't even talk to me before I told them about the posting, but once I mentioned this Internet site they called me back and corrected almost everything.  Thanks for being here.

A visitor comment:

I found your site a few days ago and it is great that it's here and it has been helpful in finding information about the company I was looking for.   Thanks

A visitor comment:

I don't know if this site will improve customer service anywhere, but I sure feel better being able to tell other people about my experience.

I almost bought a ProGen computer....

Fortunately I checked out other people's experiences at ComplaintCenter.com.  Thanks for the info!

It's worth a try....

I don't think that anything can make the "giants" change their ways, but anything is worth a try.

It's about time...

It's about time we were able to voice our opinions and let consumers know what real crooks are all about....  And our government allows this to happen.   I would like to see a 'no vote' on the ballots.  'No' we don't want any of the candidates listed.  I will not be voting....

Now I know at least I am not alone:

Now, through this website, I finally realize that I am not the only victim of "Progen".  I bought a ProGen PC a year ago and had experienced small problems here and there.

Recently, I just upgraded a Sony rewritable CD ROM to it and somehow, the monitor blew out right after the installation. Now, I have no one to turn to for help as they are nowhere to be found.  I don't know whether I should just replace the monitor or to prevent further damages -- replacing the overall system, which cost me $1,760 merely a year ago!

Never thought I would be trapped by a scam. I guess I will never buy anything from any new or less reputable company.

Li, lilin888@hotmail.com

Let them know about it:

I wish there was some way that the heads of these companies knew about this site.  Then, maybe there would be more action on complaints.

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